INTRODUCTION:
CPGRAMS is an acronym for Centralized Public Grievance Redressal and Monitoring System. It is an online portal that allows citizens to lodge and track their complaints and grievances related to various government departments and ministries. The portal was launched by the Department of Administrative Reforms and Public Grievances (DARPG) under the Ministry of Personnel, Public Grievances and Pensions. The main objective of CPGRAMS is to provide a transparent, accountable, and responsive mechanism for grievance redressal and citizen feedback. CPGRAMS is a user-friendly and convenient platform that aims to improve the quality of public service delivery and citizen satisfaction.
CPGRAMS is an online platform that allows citizens to voice their grievances and suggestions to the public authorities. To register on the CPGRAMS website, follow these simple steps.
Step 1: Access the PG portal Website
- Visit the official CPGRAMS website https://www.pgportal.gov.in/
- Select the ‘Sign In’ option located at the top right corner of the home page. Alternatively, click on the ‘Register/login’ tab in the center of the website’s homepage.
Step 2: Initiate Registration Process
- Click on the ‘Sign Up’ option within the opened window.
Step 3: Complete the Registration Form
- Fill in the registration form with accurate details, including your name, gender, address, country, state, district, pin code, mobile number, phone number, email address, and the provided security code.
- Choose whether you are an ex-serviceman.
Step 4: Submission and Verification
- Click the ‘Submit’ button to send your registration information.
- Verify your email address and mobile number by entering the one-time password (OTP) sent to you.
Step 5: Confirmation and Login Credentials
- You will receive a confirmation message after your details are verified.
- Receive your username and password for logging in to the CPGRAMS portal.
Step 6: Utilize CPGRAMS Services
- Log in to the CPGRAMS portal using the provided credentials.
- Explore the portal to lodge grievances, track their status, provide feedback, or file an appeal.
By following these straightforward steps, you’ll be successfully registered on the CPGRAMS website, enabling you to actively participate in the grievance redressal process and contribute to the enhancement of public services.
MAJOR DEFENCE DEPARTMENTS COVERED BY CPGRAMS
| Major Defence department covered by CPGRAMS PORTAL | |
| Department | Description |
| Department of Defence (MODEF) | Responsible for formulating policies and plans for national Defence. |
| Department of Defence Finance (FADSS) | Focuses on financial management and budgeting for Defence expenditures. |
| Department of Defence Production (DDPRO) | Deals with the production of Defence equipment, weapons, and technology. |
| Department of Defence Research and Development (DDRDO) | Responsible for Defence research, development, and scientific advancements. |
| Department of Ex-Servicemen Welfare (DDESW) | Focuses on the welfare of ex-servicemen and their dependents, providing various support. |
| Principal Controller of Defence Accounts Pension (PR. CDA PENSION ALLAHABAD – CDA01) | Manages and controls pension-related matters for Defence personnel. |
MAJOR GRIEVANCE CATEGORIES ADDRESSED WITHIN THE CPGRAMS PORTAL UNDER DEFENCE DEPARTMENTS
| Ser No | Grievance Category | Matter |
| 1 | Non-payment of Pension/Family Pension and Retirement Benefits | Arrears of pension/family pension Other retirement benefits |
| 2 | Service-Related Issues | Fixation of pay MACP (Modified Assured Career Progression) |
| 3 | Healthcare Issues | CGHS facility – Medical benefits |
| 4 | Issues Related to 7th CPC | |
| 5 | Payment-related Issues | Non-payment of DA/DR Merger of DA-related issues |
| 6 | Extraordinary Pension Matters | |
| 7 | Provident Fund Issues | GPF/CPF |
| 8 | Family Pension Delays | Delay in starting family pension of spouse Delay in starting family pension of daughter(s) (widow/unmarried/divorcee) Delay in starting family pension of other family members |
| 9 | Pension Sanction Issues | Incorrect sanction of pension Incorrect sanction of family pension |
| 10 | Retirement Benefits Issues | Delay or incorrect sanction of other retirement benefits Non-payment of pension/family pension due to non-submission of DLC Non-payment of pension/family pension due to other reasonsNon-payment of pension or family pension after lapse of commutation period(s) Non-payment of additional pension at the age of 80 years and above Non-revision of pension/family pensionNon-revision of Pension Payment Order (PPO) |
| 11 | Financial Matters | Non-payment of FMA (Fixed Medical Allowance)Lesser payment of pension/family pension due to excess deduction of TDS Lesser payment of pension/family pension due to recovery by Bank/Post-office |
| 12 | Pension Documentation Issues | Inclusion of the name of family members, including dependent children/parents, in the PPOCorrection in PPO Name/DoB/Address, etc., of Pensioner/Family Pensioner(s) |
| 13 | Specialized Pension Categories | Disability pension |
| 14 | Issues of Corruption | |
| 15 | Unspecified Grievances | Not specified in the list (general category) |
CONCLUSION
CPGRAMS is a valuable platform for the citizens, especially the Armed Forces Serving and Veterans, to express their grievances and get them resolved by the government. It is a user-friendly and transparent system that connects various government offices and ensures timely and effective redressal of complaints. CPGRAMS also enhances the accountability and responsiveness of the public authorities and improves the quality of public service delivery. Using CPGRAMS, the citizens can contribute to the development and welfare of the nation.
The article has provided a step-by-step guide to register on the CPGRAMS website and access its services. It has also listed the major Defence departments and grievance categories covered by CPGRAMS. Following the simple steps, citizens can easily register on the portal and lodge their grievances, track their status, provide feedback, or file an appeal. CPGRAMS simplifies the grievance redressal process and empowers citizens to voice their concerns and seek solutions.
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