CSD : FREQUENTLY ASKED QUESTIONS
Discover CSD, your one-stop destination for discounted essentials. Uncover insights on CSD, AFD, Non AFD, AFD login, and more with our FAQs. Serving defense personnel, CSD offers vital support, providing access to subsidized products for the well-being of our armed forces. Explore the simplicity of CSD operations and exclusive schemes.
Q1: What is the full form of CSD?
A1: The Full form of CSD is Canteen Stores Department, it is a government organization under the Ministry of Defence that provides essential products at subsidized rates to defence personnel and ex-servicemen.
Q2: How does CSD operate?
A2: CSD operates through a network of depots and unit run canteens (URCs) across the country, offering a diverse range of products.
Q3: What products does CSD offer?
A3: CSD provides a wide array of products, including groceries, household items, liquor, electronics, vehicles, and more.
Q4: How does CSD categorize its trading operations?
A4: CSD’s trading operation is worked around seven basic product Groups.
| GROUP | CATEGORY | ITEMS |
| Group I | Toiletries | This group includes products such as after shave lotion, tooth brushes, tooth paste, moisturising lotion, face cream, sunscreen, facial kit, scrub, bleach, face pack, deodorant, perfume, liquid soap, hand wash, face wash, face powder, etc. |
| Group II | Household Requisites | This group includes products such as detergent powder, soap, shampoo, conditioner, hair oil, hair dye, sanitary napkin, diaper, tissue paper, toilet cleaner, floor cleaner, dish wash, mosquito repellent, air freshener, candle, match box, etc. |
| Group III | General Use Items | This group includes products such as umbrella, raincoat, torch, battery, sewing kit, shoe polish, shoe brush, luggage bag, lock, helmet, belt, wallet, cap, scarf, gloves, socks, etc. |
| Group IV | Watches and Stationery | This group includes products such as wrist watches, wall clocks, alarm clocks, calculators, pens, pencils, erasers, sharpeners, rulers, notebooks, diaries, envelopes, paper clips, staplers, scissors, glue, etc |
| Group V | Liquor | This group includes products such as whisky, rum, brandy, gin, vodka, beer, wine, champagne, etc. |
| Group VI | Food & Medicinal Items | This group includes products such as biscuits, cakes, chocolates, candies, nuts, dry fruits, jams, sauces, pickles, spices, tea, coffee, milk, cheese, butter, ghee, oil, sugar, salt, flour, rice, pulses, noodles, pasta, cereals, snacks, soft drinks, juices, mineral water, etc. This group also includes products such as pain killers, antiseptics, bandages, cotton, syringes, thermometers, blood pressure monitors, glucose meters, etc. |
| Group VII | 4 Wheelers, 2 Wheelers & White goods | This group includes products such as cars, motorcycles, scooters, bicycles, refrigerators, washing machines, dishwashers, air conditioners, fans, heaters, geysers, water purifiers, vacuum cleaners, irons, toasters, mixers, grinders, juicers, blenders, ovens, cookers, kettles, coffee makers, etc. |
Q5: What is AFD, and how does it work?
A5: AFD stands for Against Firm Demand, is a scheme allowing eligible beneficiaries to purchase items like cars, motorcycles, and major appliances at concessional prices.
Q6: How can beneficiaries purchase AFD items from CSD?
A6: Beneficiaries can register and log in to the AFD portal on the CSD website, browse products, compare prices, and make online payments.
Q7: What are the two parts of AFD items?
A7: AFD is divided into AFD-I, covering 4-wheelers, 2-wheelers, and white goods, and AFD-II, including items like mattresses and sunglasses.
Q8: How does CSD support online purchases through its AFD portal?
A8: The AFD portal enables beneficiaries to track orders, view delivery details, and receive customer care support for a secure and convenient shopping experience.
Q9: What information is available on the CSD website?
A9: The CSD website provides information on policies, procedures, guidelines, monthly bulletins, new introductions, feedback forms, and contact details of CSD officials.
Q10: What services can be accessed through CSD canteen online login on the mobile app?
A10: The CSD mobile app allows beneficiaries to log in, order non-AFD items, pay online, track orders, view order history, and rate their experiences.
Q11: What is a CSD smart card, and who are the beneficiaries eligible to receive it?
A11: A CSD smart card is a plastic card issued by the Canteen Stores Department (CSD) to beneficiaries, including serving and retired defence personnel, paramilitary forces, and civilian employees of the Ministry of Defence.
Q12: What is a grocery card, and how does it function as a type of CSD smart card?
A12: A grocery card is a type of CSD smart card designed for purchasing grocery items like toiletries, household items, food, and medicine from CSD canteens. It comes with a monthly purchase limit determined by the beneficiary’s rank, such as Rs. 11,000/- for officers, Rs. 8,000/- for JCOs, and Rs. 5,500/- for others.
Q13: How does the monthly purchase limit on the grocery card vary based on the beneficiary’s rank?
A13: The monthly purchase limit on the grocery card varies with the beneficiary’s rank. For officers, it is Rs. 11,000/-, for JCOs it is Rs. 8,000/-, and for other ranks, it is Rs. 5,500/-.
Q14: What is a liquor card, and how does it differ from a grocery card in terms of usage?
A14: A liquor card is another type of CSD smart card specifically used for purchasing liquor from CSD canteens. Similar to the grocery card, it comes with a monthly purchase limit based on the beneficiary’s rank.
Q15: How does the monthly purchase limit on the liquor card vary with the beneficiary’s rank?
A15: The monthly purchase limit on the liquor card varies with the beneficiary’s rank. For officers, it is 10 bottles of IMFL (Indian Made Foreign Liquor), for JCOs it is 7 bottles of IMFL, and for other ranks, it is 5 bottles of IMFL. After retirement, JCOs are entitled to purchase 6 bottles, and other ranks are entitled to purchase 4 bottles of IMFL.
Q16: How does the purchase limit on the liquor card change after retirement?
A16: After retirement, the purchase limit on the liquor card decreases. JCOs are entitled to purchase 6 bottles of IMFL, and other ranks are entitled to purchase 4 bottles of IMFL.
Q17: How can I access the CSD AFD portal for online purchases, and what is the process for AFD CSD login registration?
A17: To access the CSD AFD portal, visit the official website and follow the AFD CSD login registration process by providing necessary details and creating an account.
Q18: How does the AFD CSD online booking system work, and are there specific guidelines for procuring items like cars or motorcycles through this platform?
A18: The AFD CSD online booking system allows users to purchase items like cars or motorcycles online. Follow the guidelines provided on the AFD CSD portal for the specific product.
Q19: Could you provide information on the CSD canteen price list and whether it varies for different regions?
A19: The CSD canteen price list may vary by region. Check the official website or contact the local canteen for the most accurate information.
Q20: What are the eligibility criteria for AFD CSD online registration, and how does it differ from general CSD online registration?
A20: AFD CSD online registration may have specific eligibility criteria. Refer to the AFD CSD portal for details, and it may differ from general CSD online registration.
Q21: How can I track the status of my AFD CSD online booking, and what steps should I follow for any modifications or cancellations?
A21: Track the status of your AFD CSD online booking by logging into your account on the AFD CSD portal. Follow the provided steps for modifications or cancellations, if necessary.
Q22: Who is eligible to register for CSD AFD?
A22: Serving and retired armed forces personnel and defense civilians are eligible to register for CSD AFD.
Q23: What documents do I need for CSD AFD registration?
A23: The required documents for CSD AFD registration include a valid Smart Canteen Card, PPO (for ex-servicemen) & PAN number. Ensure that all documents are in the prescribed format.
Q24: How long does the CSD AFD registration approval process take?
A24: The registration approval process generally takes around 3 to 5 days. However, the duration may vary depending on the volume of registrations and the verification process.
Q25: What can be ordered on the CSD AFD portal?
A25: The CSD AFD portal offers a wide range of products across various categories, including automobiles, electronics, and household items. You can explore the portal to view the available products and their discounted prices.
Q26: Can I make modifications to my registration details?
A26: Yes, you can make modifications to your registration details. However, please note that user registration and modifications can only be done from 6:00 PM to 10:00 AM daily on the CSD AFD portal.
Q27: How can I get assistance with my registration-related issues?
A27: If you have any issues or concerns regarding your registration, you can contact the registration support helpline at 0120-4699923. Alternatively, you can also reach out to SCPL through WhatsApp at 9582250281 for assistance.
These FAQs aim to address common queries related to CSD AFD registration. If you have any specific concerns or further inquiries, Please click here.
