The Canteen Stores Department (CSD) is a government organization that provides various consumer goods and services to the personnel of the Indian Armed Forces and their dependents. The CSD operates a network of canteens across the country, where eligible customers can purchase items at subsidized rates. Some of the items that are available under AFD CSD category canteens are cars, motorcycles, white goods, household items, etc.

However, not all the items are readily available at the canteens. Some of the items, especially the high-value ones, require prior approval from the CSD authorities before they can be purchased. These items are known as AFD (Against Firm Demand) items. The customers who want to buy these items need to apply for a sanction letter from the CSD, which specifies the details of the item, the price, the dealer, and the validity period. The customers then need to present this sanction letter to the authorized dealer and pay the required amount to get the item delivered.

To make this process easier and faster, the CSD has launched a web portal called AFD CSD, where customers can apply for the AFD items online. The AFD CSD portal is a user-friendly and secure platform that allows Ex-Servicemen and their dependents to browse and apply for AFD items from the comfort of their homes. The portal also enables customers to check the status of their application, download the sanction letter, and contact the help desk for any queries or issues.

In this article, we will explain how to register and log in to the AFD CSD portal for the first time. We will also provide some tips on how to reset your password in case you forget it.

Step-by-step AFD CSD Registration:

Step 1: Open the Website

The first step is to open the website The website’s home page will appear.

Step 2: Click on “SHOP NOW”

The next step is to click on the “SHOP NOW” button on the home page. This will take you to the registration and login.

Step 3: Click on “Not a member yet? Register Now”

Click on the “Not a member yet? Register Now” link on the registration and login page as the third step. This will enable you to register on the website as a new user Before registering, make sure you keep the following things handy:

  • Grocery/ Canteen card
  • Pan card
  • Mobile number for OTP verification

Step 4: Fill out the Registration Form

The fourth step is to fill out the registration form with your personal, service, and bank details. You also need to upload your photo and scanned copies of your discharge book, identity card, pension payment order, and other relevant documents. You need the following details ready for registration :

  • Name: Your name as it appears on your grocery canteen card.
  • Card ID: Your card ID that starts with GA/GB/GC/GE/GM on your grocery card.
  • Employment Status: Whether you are serving or retired.
  • Chip Number: The 16-digit chip number on the back of your canteen card or grocery bill.
  • Organization: The name of your organization.
  • Date of Birth: Your date of birth.
  • Date of Enrollment /Commissioning: The date when you joined or were commissioned in the Defence forces.
  • Date of Retirement: The date when you retired from the Defence forces.
  • Entitlement Category: The category is based on your pay level.
  • Pay Level: Your pay level as per your PPO.
  • PPO/Discharge No. (Ex. Servicemen): If you are a retired Defence personnel, your PPO/Discharge number.
  • PAN Number: Your PAN Number.
  • Username: A unique username that does not have any special characters.
  • Email: Your email address.
  • Password: A secure password.
  • Mobile Number: Your mobile number.
  • Agree with Terms of Use and Privacy: Read and accept the terms and conditions.
  • Captcha: Enter the characters shown on the screen.

 You need to enter your name, card ID, and chip number exactly the way they are printed on your grocery card/ canteen card. You also need to enter your mobile number and click on “Send OTP”. You will receive an OTP on your mobile number and you need to enter it in the extra column that pops up.

If a new user with the same username/ grocery card/ PAN number already exists, you will see an error screen. No user can have the same details like username, email, etc. If the error persists, you may contact the help desk.

If your date of enrolment/ commissioning is less than 5 years old, then you will not be entitled to buy any products. After completing the form, click on “Submit”. If the form is correctly filled, you will get a notification. You will not be able to log in right away. After submitting the form, the admin will verify your details and then grant you access. The verification process may take 3 to 5 days. Please be patient during this time. Once your registration is approved, you will be able to access the CSD AFD portal and shop for discounted products online.

  • Registration Support Helpline: 0120-4699923
  • SMART CHIP PVT LTD Whatsapp Number: 9582250281

These contact details are only for registration-related issues. For any other queries, please visit the official AFD CSD portal or use the customer support channels provided there.

You will also receive an email upon form submission.

Step 5: Log in to the Portal

The fifth step is to log in to the AFD CSD portal with your username and password. You will receive your password in an email. when your registration is approved by the admin. You can also change your password later by clicking on the “Change Password” option on the portal.

Your login credentials will remain invalid until your registration is approved. If you try to login before that, you will see an error.

After logging in, you will be prompted to enter an OTP sent to your mobile number for verification. Enter the OTP and hit on “Verify”.

After verifying the OTP, you will be able to access the portal and browse and apply for the items that you are eligible for. You can also check the status of your application and download the sanction letter from the portal. 


How to Reset Your AFD CSD portal Password

If you forget your password, you can follow these steps to reset it:

  • Open the login page and click on “Lost your password?” to reset your password.
  • Type in your registered email address to get a reset password link.
  • Check your email and follow the link.
  • You will be asked to enter a new password and verify it.
  • You will receive a confirmation email and you can log in with your new password.

We hope this guide has helped you register and log in to the AFD CSD portal. If you have any questions or feedback, please feel free to contact us. We wish you a happy shopping experience.


The AFD CSD portal is a convenient and efficient way to purchase the AFD items from the CSD canteens. The portal allows the ex-servicemen and their dependents to apply for the items online and get the sanction letter in a short time. The portal also provides various features and services to the customers, such as checking the status of the application, downloading the sanction letter, contacting the help desk, etc.


FAQs related to Registration:

Ques 1. Who is eligible to register for AFD CSD?

Ans 1. Serving and retired armed forces personnel and defense civilians.

Ques 2. What documents do I need for AFD CSD registration?

Ans 2. Smart Canteen Card, PPO (for ex-servicemen), and PAN number.

Ques 3. How long does the registration approval process take?

Ans 3. Typically 3 to 5 days.

Ques 4. What can be ordered on the AFD CSD portal?

Ans 4. A wide range of products including automobiles, electronics, and household items.

Ques 5. Can I modify my registration details?

Ans 5. Yes, modifications can be made daily from 6:00 PM to 10:00 AM on the CSD AFD portal.

Ques 6. How can I get assistance with registration-related issues?

Ans 6. Contact the registration support helpline or SCPL through WhatsApp for assistance.

  • Registration Support Helpline: 0120-4699923
  • SMART CHIP PVT LTD Whatsapp Number: 9582250281

We hope this article has helped you understand how to register and login to the AFD CSD portal. If you have any questions or feedback, please feel free to contact us. We wish you a happy shopping experience. 😊

For more details on AFD CSD after registration and log in click here.

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