ECHS: HOW TO CHANGE YOUR PARENT ECHS POLYCLINIC ONLINE 

ECHS Polyclinic Is a primary healthcare center that provides medical services to Ex-Servicemen and their dependents under the Ex-Servicemen Contributory Health Scheme. There are 427 polyclinics (excluding 6 polyclinics in Nepal) in 30 regional Centre sanctioned by the Government You can find the list of ECHS polyclinics with their address and contact numbers on this link: ECHS Polyclinics List.

If you are an ECHS beneficiary, you can change your parent ECHS polyclinic to another one every three months. There is a provision of shifting dependency from one parent Polyclinic to another  You can do this online by using the Source Infosys application and with the ECHS Beneficiary App. This article will guide you on how to use this application and what are the benefits of changing your polyclinic.

Note: This facility is only available to beneficiaries with the New 64 Kb Smart Card. The process can be performed once every Three months.

Changing your parent ECHS polyclinic online has become a much simpler process as of June 2024. You can now do it automatically without needing manual approval from the OIC (Officer In Charge). Follow the steps below to change your parent polyclinic using the ECHS website.

Changing Parent ECHS Polyclinic By using ECHS Source Infosys Website

Step 1: Login to the ECHS Website

• Open your web browser and visit the official ECHS website: echs.sourceinfosys.com.
• Log in using your registered credentials (username and password).

Step 2: Navigate to Change Polyclinic Option

• Once logged in, click on the More Options tab.
• You will see a list of options such as:
  • Change Primary Mobile Number
  • Change Polyclinic
  • Revert Application
  • Reprint of Loss of Card
  • Block Cards
  • Apply Refund MRO
  • Apply Refund, etc.
• Select Change Polyclinic from the list.

Step 3: Select Beneficiary and New Polyclinic

• A list of beneficiaries under your ECHS account, including yourself, your spouse, and dependents, will appear.
• Select the beneficiary for whom you wish to change the polyclinic.
• In the dropdown menu, choose the new Regional Centre and Polyclinic you want to switch to.
• Fill in any remarks or additional information if required.

Step 4: Submit the Change Request

• After selecting the new polyclinic and providing any remarks, click on Submit to finalize your request.
• As of June 2024, this process is now auto-approved, meaning there’s no need to wait for approval from the OIC (Old Parent) and OIC (New Parent) Polyclinic.
• Your parent polyclinic will be changed automatically in real-time.

Step 5: Update Details at the New Parent Polyclinic

• After the change has been processed, visit the new parent polyclinic.
• Insert your ECHS card into the Kiosk/iCAT at the polyclinic to update your details in the system.

By following these steps, you can easily change your parent polyclinic online and keep your ECHS account up to date

Changing Parent ECHS Polyclinic By using ECHS Beneficiary APP

Changing your ECHS polyclinic using the ECHS Beneficiary App is a quick and easy process. Follow the steps below to ensure a smooth transition to your new polyclinic.

Step 1: Register with the ECHS Beneficiary App

If you haven’t already registered, you’ll need to do so before proceeding. Click here to read how to register. After registering, continue to the next step.

Step 2: Log In to the ECHS Beneficiary App

• Open the ECHS Beneficiary App on your smartphone.
• Log in using your ECHS Card Number and your 4-digit Mobile PIN.
• Enter the CAPTCHA displayed and click Login.

Step 3: Select “Request Polyclinic Change”

• Once logged in, you’ll see various options on the home screen.
• Select the option named Request Polyclinic Change.

Step 4: Choose New Regional Centre and Polyclinic

• A new window will appear showing your current polyclinic details.
• In this window, select your desired Regional Centre and New Polyclinic from the dropdown menus.

Step 5: Provide Reason and Submit

• In the Remarks column, briefly mention the reason for changing your polyclinic (optional).
• Once done, click Submit.

Step 6: Automatic Approval

• As of June 2024, the polyclinic change is processed automatically, so you don’t need to wait for manual approval from the OIC.
• Your new polyclinic details will be updated in real-time.

By following these steps, your ECHS Polyclinic will be changed seamlessly using the ECHS Beneficiary App.

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